FAQs
Welcome to rini’s FAQ! We’ve rounded up the top questions parents and caregivers ask about our products, shipping, and policies. If you don’t see your answer here, just reach out at hello@heyrini.com — we love hearing from you.
EMAIL US
Rini was founded by longtime friends and parents, Shay Mitchell, Esther Song and Matte Babel, who wanted products they could actually trust for their kids — formulated to be gentle on children’s skin, science-backed, and inspiring for little ones. Our mission? To nurture healthy habits, spark self-expression, and make premium, safe products accessible to every family.
We partner with leading dermatologists, cosmetic chemists, and top Korean manufacturers to create innovative, proprietary formulas. Every product is:
- Science-backed and dermatologist-tested- every product undergoes rigorous testing in the US.
- Beyond clean — meeting strict EU Cosmetic Regulations (Annexes II–V) and going further by banning phthalates, parabens, sulfates, formaldehyde-releasers, fragrance, and sensitizing citrus oils
- No harmful food dyes — you’ll never find controversial food dyes like FD&C Red 40, Yellow 5, Yellow 6, or Blue 1
- Allergy guidance— our products are nut, gluten, talc, soy, fragrance and dairy free.
- Sparkle safe — we only use eco-friendly, plastic-free shimmer!
Always. We never test on animals and are Leaping Bunny Certified.
Yes! All Rini formulas are dermatologist-tested and gentle enough for delicate skin. As with any new product, we suggest a quick patch test first.
Our products are designed with kids in mind and generally recommended for ages 2+,with specific recommendations per product (e.g. sheet masks start at 3+ due to face size). Always check the individual product page for specific guidance and consult your pediatrician if you have any questions.
Rini isn’t a medical brand — our products are cosmetic only and are not intended to diagnose, treat, cure, or prevent any medical condition. For concerns like eczema or rashes, please consult your child’s healthcare provider.
Unopened: 24–36 months from manufacture date. Please refer to product pages on the website for PAO (period after opening) guidance.
Please see our shipping and returns policy here
We move fast! Once an order is placed, it usually heads straight to fulfillment. If you spot an error, email us right away at hello@heyrini.com — we’ll try, but once shipped, we typically cannot change or cancel an order.
Drop us a line at hello@heyrini.com and we’ll help track it down. We are not responsible for lost or stolen packages marked as delivered by the carrier. However, we’ll do our best to assist.
Yes! We ship across the U.S. and to select international destinations. Shipping is free on U.S. orders over $29; international rates vary.
Our 100% Happiness Guarantee
We want you to love your rini products. If for any reason you’re not completely happy, we’ve got you covered with our 100% guarantee. You can return your order within 30 days of delivery for a full refund or exchange—no questions asked.
Final-sale items can’t be returned, and shipping costs are non-refundable.
Yes! Choose “Subscribe & Save” on eligible products for automatic deliveries at a discount. Cancel or adjust anytime in your account, although subscription changes must be made at least 72 hours before the next scheduled shipment to avoid being charged.
We accept Visa, MasterCard, AmEx, Discover, JCB, Diners Club, Shop Pay, Apple Pay, and Google Pay.
Not yet — but we’re working on it! At the moment, Rini products are not classified as eligible medical expenses.
Stop use immediately, rinse with water, and consult a healthcare provider. Contact us at hello@heyrini.com to report any reactions.
Yes — responsibly. We love working with young creators (with parent/guardian consent and in compliance with COPPA and FTC endorsement guidelines). Every partnership is transparent, safe, and supportive. Parents are fully involved in the process to ensure kids’ well-being comes first.
Unopened: 24–36 months from manufacture date. Please refer to product pages on the website for PAO (period after opening) guidance.
Legal Disclaimer
The information provided in this FAQ is for general educational purposes only and is not a substitute for professional medical advice. Always consult your healthcare provider for questions about your child’s health. Policies, terms, and product details may change without notice — please refer to our official Terms & Conditions and Privacy Policy for the most up-to-date information.
